Refund & Return Policy

Last updated: June 2026

Return Window

We accept return requests within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

How to Start a Return

Do not ship items back without contacting us first. Unauthorized returns may not be eligible for a refund.

To initiate a return, email us at [email protected] with your order number and a brief description of the reason for the return. We will respond within 1–2 business days with return instructions and a shipping address.

Item Condition

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Free from signs of use, damage caused by the customer, or missing components

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please email us within 7 days of delivery. Include your order number and clear photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed to the original payment method within 5–10 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider.

Shipping Fees

Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, item arrived damaged). Return shipping costs are the responsibility of the customer, except in cases where we made an error.

Questions

If you have any questions about your return, contact us at [email protected]. We're here to help.